However, procedures are with us for some reason: to provide some ‘order’ in the way to do the things. The challenge is to not fall into become robots, without reasoning. I hate when someone tell me ‘it’s the procedure’, no matter what I’m trying to explain or do. Common sense should be the way to choose how to do the things. Unfornutanely, common sense is not present in everyone

Locked down procedure gets in the way of human creativity and more often than not common sense when it is most needed.

Reminds me of something recently whereby we had an observation on an audit because we had no written evidence of authority to release. To me documented evidence added no value and was just waste to the process the fact the team released was evidence enough in itself.

Have guidelines and indeed have a framework but allow your people to use their skill, knowledge and judgment to work to the best of their ability within that framework. This allows for common sense and for the person to best adapt to the situation that they face.

“Scrum is not a procedure.” Amen to that.